Guest Site – The digital welcome for hotels, B&Bs, and holiday homes
What is the Guest Site
Part of the FastReply vertical sales suite for accommodation providers, the Guest Site is a digital tool designed to accompany the guest throughout their stay, providing all the information they need in a simple format, accessible from any device.
It is a multilingual minisite (Italian, English, German, French) that offers a modern digital welcome, dedicated and visible only to guests while they are on the premises.
The Guest Site is designed to adapt with great flexibility to any kind of property, from 5-star resorts to family-run B&Bs. Guests can access it in various ways: via QR code on posters, through a direct link sent via email or WhatsApp, or through digital totems or tablets at the reception, in common areas, or even on devices made available in the most exclusive suites.
A tailor-made digital experience
By accessing the Guest Site, guests find a clear and intuitive interface, organized into thematic sections designed to help them make the most of their holiday.
Hotels and resorts
In a structured hotel, the Guest Site can include a dedicated section for on-site restaurants, with descriptions, photos, opening hours, and always up-to-date menus. It can also include miniclub calendars, weekly fitness, golf, or sports programs, shuttle schedules, and details about extra services (laundry, beach towel rental, concierge). There can also be an entire section for hotel events, with real-time updates on concerts or special activities, proposed and partner excursions, and more. All designed to offer guests a more comfortable, independent stay full of opportunities.
Apartments and B&Bs
Even for smaller accommodations, such as apartments, holiday homes, or B&Bs, the Guest Site is a valuable support tool: it can include house information, useful contacts, rules for shared spaces (barbecue, pool, etc.), or sections dedicated to guests traveling with pets.
For these structures, it is also useful as a travel guide: suggested partners and agreements, tips on beaches, places to visit, and local destinations, so that the guest has access to a practical and personalized guide.
Additionally, it provides guidance for everyday emergencies and unexpected needs: local emergency services, what to do in case of blackout, where the meter is located, how to turn off the water if necessary, how to use the fire extinguisher, and other helpful instructions.
A guide to the local area
The Guest Site is not just an internal tool: it can integrate information about the area where the property is located.
Partnerships with restaurants and transportation services, tips on beaches, nearby attractions, museums, excursions, and nightlife venues. All just a click away, in a single digital point of reference.
For properties on the Island of Elba, the system already provides numerous informational sections included in the software, with the option to enable them for guest viewing.
Benefits for guests and properties
The real strength of the Guest Site is its impact on the guest experience: they feel welcome, informed, and independent, with everything just a click away.
For the property, the benefits are tangible: fewer information requests, clearer communication, and greater customer satisfaction.
In an increasingly digital world, the Guest Site in the Rewards section of FastReply is a strategic resource—easy to manage and capable of leaving a positive and lasting impression.
Case study: Hotel Hermitage – Elba Island
A concrete example is the Guest Site of Hotel Hermitage on Elba Island, for which we developed a fully customized Guest Site.
Guests can consult the Mini Club schedule, the sports activity program, and practical information such as breakfast times, laundry services, and SPA access.
To these internal contents are added sections dedicated to the local area: upcoming events on the island, excursion tips, and a list of beaches, museums, and nightlife venues. A perfect mix that makes the Guest Site both a digital support for the hotel experience and a personalized guide to the surrounding area.
