GUEST PROFILE FORM
Fuller information on your guests that enables you to offer better service and enhance your sales
FastReplyCRM® is an absolute must if you wish all the necessary information in the managing any interaction on behalf of your guests, starting from the moment they first contact you to if and when they book.
Every guest form gives you all the major information as well as the gathered data.
As well as the clients’ personal data, the details of their stay in the hotel are automatically collected and saved, for example their booking code, the length of their stay, the canals used for the booking and obviously the total cost of their stay. The guests’ form is constantly updated and also concerns:
- Special offers sent
- Emails sent including the newsletter
- Check-in date (if known)
- Distribution lists
- Accompanying guests (if necessary)
If requested, specific requests like interests, professions etc, can be made to measure so you can create your own special offers based on special needs and preferences.
One of the major advantages of FastReplyCRM® is the connection with third party softwares, PMS and other channel managers that hence enable you to save all the guest’s data and keep it constantly updated.
Not only that, if you search for something within your list of guests, FastReplyCRM® allows you to pick out the personal data of your clients and create a distribution list in order to send off your newsletter.