CHATBOT FASTREPLY
Automate communication management
FastReply chatbot is an efficient tool that allows you to respond to customers 24/7 via website, WhatsApp, social media, and email, depending on the integrations enabled. The chatbot integrates with all communication channels, allowing you to manage user inquiries directly on their preferred platforms.
It enhances business opportunities with advanced artificial intelligence, based on the latest version of ChatGPT (GPT-4), ensuring efficiency and responsiveness with instant 24/7 replies, eliminating wait times and delivering information accurately. Moreover, all servers are physically located in the European Union, ensuring compliance with local regulations.
The chatbot reduces reliance on phone and email by automating communication management, freeing up time for staff and collaborators. It provides automatic, detailed responses based on company information, eliminating the need to consult additional documentation to handle inquiries.
Reserved Area
The chatbot’s reserved area, accessible via console, offers various features for managing and monitoring activities:
- Overview section: Displays various data such as the total number of conversations started, the average number of messages per conversation, and user feedback (both positive and negative). There is also a "Try & Share" area dedicated to testing.
- Conversations section: Collects all conversations initiated by the chatbot. Each new conversation generates a notification for the property, and operators can intervene manually or let the chatbot reply based on its training.
- Training section: Allows you to train the chatbot by entering the website URL, which will be automatically scanned to acquire information. Alternatively, you can manually upload the desired URLs. There is also a "Files" section to upload PDF documents, organized by topic, and a "FAQ" section to upload keyword-based frequently asked questions.
- Leads section: Collects all potential customers who fill out the form inside the chat. The form can be customized with fields such as first name, last name, email, and phone number. You can export lead data or open a chat with them.
- Aspect section: Allows you to customize the chatbot’s appearance and define a welcome message in multiple languages.
- Rapid Messages section: Lets you create custom tags to simplify user request handling by automating common questions.
Chatbot Features
- 24/7 Assistance: Always available, it allows users to get instant answers to frequently asked questions, information about services offered, and operating hours.
- Multilingual Support: The chatbot can understand and respond in multiple languages, adapting to an international audience and improving service accessibility.
- Escalation to Human Operator: For complex inquiries, the chatbot can transfer the conversation to a human operator, ensuring continuous assistance.
- WhatsApp Business: Allows you to link a dedicated number to the chatbot, which will respond directly via WhatsApp. Conversations are viewable in the console with the green WhatsApp icon, and operators can manually intervene if needed. A dedicated number must be used for the chatbot, different from the one currently used for customer contact.
- Email: Incoming emails can be managed via the console, and the chatbot can provide automated replies using artificial intelligence.
- Channel Manager: Integration with selected Channel Managers to automatically generate a personalized URL linking to the booking engine, based on the availability requested by users.
User and Role Management
- Team: Operators can be invited to the console and assigned to different roles, with access only to the relevant sections.
- Chatbot Users: The chatbot can be made private, allowing access only to invited users with personal credentials.